This return policy applies to purchases made on our web site only. This policy does not apply to any plants or living materials. This return policy is only for non plant material items such as bronze statues or gift items purchased directly through the website.Plant material may only be returned per specific terms stated on the retail nursery plant warranty or the wholesale sales invoice under those conditions.
You may return an item new and unopened within 30 days of delivery for a full refund. We will also pay return shipping costs if the return is a result of our error. This applies if you received an incorrect item or defective item, etc. Items shipped directly from our vendors may be suject to handling fees unless they are defective or incorrectly shipped.
You should expect to receive your refund within three weeks of giving your return package to the shipper, however in many cases you will receive a refund more quickly. All depends on time it take us to receive the return.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.